Session Six

The Information Technology field seems to have as many acronyms as the military. After this week I am going to start a list of acronyms so I can refer to them after this course. CRM was an interesting discussion. I have always speculated how businesses developed and improved their customer help desk. It was interesting to see how important it is for the consumer and technician to work hand in hand. Environmental resource planning plays a role in developing a customer research management project. If the correct software is implemented into the system, then both the consumer and technician will be able to resolve any issue.

Session Five

Learned a great deal about security threats this session. Nearly every classmate had a different experience. Encryption devices and hardware is probably the next vision for the PC and IT community. Home users are going to want the same security they have at work. As employers develop new systems they want to protect them from hackers and illegal use.

Protecting your identity seems to tie into protecting your home or office network. Some people their personal information on their computers. Employers keep personal information about their clientele on their networks. Encryption and security will help protect both.

Session Four

There were some interesting comments on data bases and their security. The data bases on the internet are secure depending upon which are used. Banks have a very secure database which uses the internet to provide customers information. The encryption that the databases uses makes them secure. Businesses should be concerned about how much access they give to one employee. Firms want to ensure if somethings happens to one employee, that employee does not have the only access to the database. This was a great session about datbases. There are different areas of concern which I can reflect back should I begin building my own database. The willow website identified reasons it is important to troubleshoot your website before publication

Session Three

Session three was great learning experience. It was good to see the futuristic visions some of my colleagues. I learned the new versions used to operate the internet. The internet is going to be how consumers conduct their daily routines. Some people depend on the internet entirely to pay bills and make bank transactions. I do not think the FCC will let televison be televised over the internet, becuase it would probably behard to sanction. VOIP technology is the communication of the future. There were some interesting ways of how to reduce the volume of e-mail. Some of which I plan to use.